Personal Care
Sensitive, respectful support with personal routines, helping you feel comfortable, confident and in control while remaining in your own home.
Personal care, delivered with dignity.
Personal care is about much more than practical support. It is about helping you feel comfortable, respected and confident in your everyday routine.
Our carers provide sensitive support with personal tasks while protecting your privacy, promoting independence and respecting the way you prefer things to be done.
Support is always provided discreetly, respectfully and with your comfort in mind.
We work around your choices and encourage you to do as much as you comfortably can for yourself.
Your care plan can be reviewed and adapted if your routines, preferences or support needs change.
Personal support, your way
Your personal care plan is shaped around your routines, preferences and the level of support that feels right for you.
Washing & bathing
Respectful support with bathing, showering and washing, while protecting your privacy and comfort.
Dressing & undressing
Help choosing clothes and getting dressed or changed, while encouraging independence wherever possible.
Continence support
Discreet, sensitive assistance with continence routines, always delivered with dignity and respect.
Grooming & appearance
Support with hair, skincare, shaving and everyday grooming so you can feel comfortable and confident.
Oral care
Gentle support with brushing, dentures and daily oral hygiene as part of your agreed care routine.
Morning & bedtime routines
Help getting ready for the day or settling comfortably for the evening and bedtime.
Your privacy and choices matter.
Personal care can involve some of the most private parts of everyday life. That is why we take time to understand how you want to be supported, what makes you comfortable and what is important to you.
You are involved in decisions about your care, and our carers will always explain what they are doing, listen to your preferences and respect your personal boundaries.
Privacy and dignity
Personal care is provided discreetly and sensitively, with your dignity protected at every stage.
Your preferences
From your routines to how support is provided, your choices are built into your care plan.
Promoting independence
We encourage you to do what you can for yourself, stepping in only where support is helpful.
Respectful relationships
Familiarity and trust matter, so we aim to provide consistent carers who get to know you and your routines.
Good personal care should feel supportive, never intrusive.
Heart Haven Homecare
Who can benefit from Personal Care?
Personal care can be helpful for anyone who needs a little extra support with everyday personal routines while continuing to live comfortably and independently at home.
The level of support can be adapted around you — from occasional help with specific routines to regular visits each day.
Older adults
Support with everyday personal routines while maintaining independence, comfort and confidence at home.
People with reduced mobility
Practical assistance where movement or physical tasks make personal routines more difficult.
People recovering from illness
Short-term personal support while rebuilding strength, confidence and independence after illness or a hospital stay.
People with ongoing support needs
Reliable personal assistance for people who need continued help with daily routines and self-care.
How Personal Care begins
Starting personal care should feel straightforward and reassuring. We take time to understand your routines, preferences and the areas where support would make everyday life easier.
Talk to us
Tell us what support you are looking for and any concerns, preferences or routines that are important to you.
Understand your routine
We discuss how you like things done, what you can manage independently and where you would like assistance.
Agree your care plan
Together, we agree the support required, preferred visit times and how your privacy, dignity and choices will be respected.
Support begins
Your agreed care starts, with regular reviews so support can continue to reflect your needs and preferences.
Personal care you can feel confident in
We understand that inviting someone into your personal routine requires trust. Our approach is built around dignity, consistency and respect from the very first visit.
Dignity always protected
Support is delivered discreetly, respectfully and with careful attention to your privacy.
Care centred around you
Your preferences, routines and comfort are reflected in the way your support is provided.
Consistent care team
Wherever possible, familiar carers support you so trust and comfortable relationships can develop.
Independence encouraged
We support you where needed while helping you continue doing as much as possible for yourself.
Personal Care FAQs
A few of the questions families often ask when considering personal care support at home.
Personal Care can include support with washing, bathing, dressing, grooming, oral care, continence routines and getting ready for the day or for bed. Your support is based on your individual needs and agreed care plan.
Yes. Personal Care is provided sensitively and discreetly. Our carers respect your privacy, explain what they are doing and follow your preferences so you remain comfortable and involved in your own care.
Absolutely. Your routines, preferences and choices are an important part of your care plan. We want support to fit around the way you normally live rather than asking you to fit around us.
Yes. Support can be arranged around the times you need it, such as morning routines, evening support or regular visits during the day. The frequency and timing are agreed around your individual needs.
We aim to provide consistency wherever possible. Depending on your schedule and level of support, you may have a small regular care team so you can become familiar and comfortable with the people supporting you.
Your care can be reviewed and adjusted as your circumstances change. This may include changing the type of support, increasing or reducing visits, or updating how particular routines are carried out.
Arrange Personal Care that feels right for you.
Whether you need occasional help with a personal routine or regular support each day, we’ll take time to understand what matters to you and create care around your choices.
Respectful support
Care built around you
Flexible visits
Dignity at every step